Given the excess global demand for O&O resources and the attractiveness of the resources the Philippines has to offer, BPAP believes it is possible for the Philippines to increase its share of the global O&O market from 5 percent in 2006 to 10 percent in 2010. This will mean the Philippine O&O industry will earn revenues of about USD13 billion and directly employ close to one million people by the end of 2010. BPAP invites you to explore this Web site to better understand how the Philippines intends — and has the ability — to achieve this goal.

Over the past few years, the Philippines has established itself as one of the top countries in the global O&O industry. Total O&O revenues in the Philippines grew from USD1.5 billion in 2004 to USD3.3 billion in 2006, with direct employment of 235,000 full-time employees at the end of 2006. In 2007, it is estimated that revenues reached USD5 billion and employment grew to 320,000 employees. It is for these achievements that the Philippines was named the Best Outsourcing Destination in 2007 by the National Outsourcing Association of the United Kingdom.

Many of the largest multinational participants in the O&O market such as Accenture, Citibank, Convergys, Dell, and HSBC have already made big investments in the Philippines and are planning to expand their presence further

The Philippine O&O industry has grown rapidly because it has the ingredients critical to O&O service providers and customers:

• large-scale people resources, with close to half-a-million English-speaking students graduating from college yearly;
• quality, with a well-deserved reputation for excellence in communication skills, interpersonal warmth, customer-service orientation, problem-solving abilities, and cultural affinity with Western markets and customs;
• an operational cost advantage, with costs competitive with any supplier country in the world, including India;
• infrastructure, with world-class telecommunication networks and BPO workplace facilities; and
• financial incentives, with highly competitive investment packages for information technology (IT) and IT-enabled services investors, whether third-party services providers or captive regional shared services centers.

Previous